Job Summary
The Deputy General Manager – Food & Beverage Service is responsible for leading and managing all F&B; service operations across restaurants, banquets, bars, room service, and outdoor catering (if applicable). The role ensures high-quality guest service, revenue growth, operational efficiency, staff development, and adherence to brand standards while delivering exceptional dining experiences.
Key Responsibilities
F&B; Service Operations Management
- Oversee daily operations of all F&B; service outlets including restaurants, banquets, lounges, bars, and in-room dining.
- Ensure smooth service delivery, guest satisfaction, and operational excellence across all outlets.
- Maintain consistency in service standards as per hotel brand guidelines.

Guest Experience & Service Quality
- Ensure world-class dining experience and personalized guest service.
- Handle VIP guests, special events, and high-profile banquets.
- Manage guest feedback, complaints, and service recovery processes effectively.
- Monitor online reviews and implement improvement measures.





Revenue & Business Development
- Drive F&B; revenue through upselling, promotions, events, and special packages.
- Coordinate with Sales & Marketing for banquet sales, catering, and restaurant promotions.
- Monitor key performance metrics such as revenue per cover, average check, and banquet yield.
- Identify opportunities for recent concepts, menus, and revenue streams.

Banquets & Events Management
- Oversee planning and execution of banquets, conferences, weddings, and corporate events.
- Ensure seamless coordination between kitchen, service, and operations teams.
- Manage event logistics, guest expectations, and execution quality.

Team Leadership & Development
- Lead and supervise F&B; service managers, outlet managers, supervisors, and service staff.
- Conduct training programs on service etiquette, upselling, product knowledge, and hospitality standards.
- Monitor staff performance, grooming, discipline, and pro

📌 Deputy General Manager – Food (Bhubaneswar)
🏢 Mayfair Hotels and Resorts
📍 Bhubaneswar