We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

The Role

The Lead Technical Engineer is the technical authority for the British Council's globally deployed Salesforce CRM and Marketing Automation platforms, leading the design, development, and integration of scalable solutions across Service Cloud and Sales Cloud. The role owns the full development lifecycle using Apex, Lightning Web Components (LWC), and integrations, while driving technical architecture, code quality, platform performance, security, and adherence to Salesforce best practices.

Working closely with the Senior CRM Administrator, Business Analysts, Project Managers, the Head of Marketing, and the Data & Insight team,



the role delivers robust CRM solutions that support more than 2,000 users across Customer Service, Cultural Engagement, IELTS, English Teaching, and Legal & Contract Management. As the highest technical authority within the CRM team, the Lead Technical Engineer also mentor’s junior developers and administrators, strengthens platform capability, and contributes to the long-term CRM roadmap supporting millions of customer interactions globally

Main responsibilities

Own the full programmatic development lifecycle for the British Council’s globally deployed Salesforce platform — from technical design through to production — ensuring every deliverable meets governance, security, accessibility, and GDPR data retention standards. Set and enforce the development bar for the CRM team, maintaining a reusable component library and batch processing frameworks that keep the platform reliable and performant at enterprise scale.

Serve as the final technical authority on integration a

📌 Senior CRM Developer (Noida)
🏢 British Council
📍 Noida