Description
This role is for one of the Weekday's clients
Min Experience: 2+ years
Location: Bengaluru
JobType: full-time

We are looking for a Senior Integration Support Engineer to drive successful customer onboarding, API integrations, and long-term production support for an enterprise SaaS platform. In this role, you will be responsible for integrating customer systems with the platform, supporting API-based implementations, ensuring seamless go-live experiences, and maintaining reliable production integrations.
You will work closely with customer technical teams, operations stakeholders, third-party partners, and internal engineering teams to deliver scalable, secure, and efficient integration solutions. This role offers the opportunity to work within large-scale e-commerce and retail ecosystems, supporting enterprise customers and complex system integrations.

Requirements
Key Responsibilities
Customer Onboarding & Enablement
- Lead the technical onboarding of new customers, including integration setup, validation, testing, and go-live readiness.




- Conduct technical training sessions for customer engineering and operations teams covering APIs, integration workflows, and platform capabilities.
- Build strong relationships with customer stakeholders throughout onboarding and post-implementation support.
- Ensure smooth onboarding experiences by coordinating technical activities across multiple teams.

API Integration & Technical Support
- Configure, test, and validate REST API integrations using tools such as Postman.
- Support integrations with marketplaces, ERP systems, and third-party applications by collaborating with external technical teams.
- Troubleshoot integration issues and validate end-to-end data flows.
- Establish and follow standardized testing processes across customer implementations.

Production Support & Hypercare
- Provide timely technical support during hypercare and post-production phases.
- Act as the primary technical contact for integrat

📌 Senior Integration Support Engineer (Bengaluru)
🏢 Weekday AI
📍 Bengaluru