Some careers have more impact than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Business Analyst
In this role, you will be:
Business Analyst is required articulates or translates complex information in clear, meaningful and structured way to suit audience.
They often act as an expert across multiple projects or programmes simultaneously, owning capability and guiding the teams on their requirements gathering, design, change or implementation approach.




The jobholder will not be subject to close supervision and will be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances.
He / She will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct.
To be successful you will be:
Previous experience in leading BA activities for large scale business transformation programs that have diverse, geographically distributed teams.
Robust experience in analyzing digital chat journeys across mobile and web, including chatbot and voicebot implementations using AI/GenAI.
Expert in change methodologies including but not limited to customer experience, digital transformation, Design-led change, including significant experience in Agile roles.
9+ years of experience in business analysis and most recent ex

📌 Business Analyst (Gurugram)
🏢 HSBC
📍 Gurugram