Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership.
It is India’s leading telecom service provider. The Company provides pan India
Voice and Data services across 2G, 3G and 4G platform. With the large spectrum
portfolio to support the growing demand for data and voice, the company is
committed to deliver delightful customer experiences and contribute towards
creating a truly ‘Digital India’ by enabling millions of citizens to connect and
build a better tomorrow. The Company is developing infrastructure to introduce
newer and smarter technologies, making both retail and enterprise customers
future ready with creative offerings, conveniently accessible through an
ecosystem of digital channels as well as extensive on-ground presence. The
Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange
(BSE) in India.

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

ERODE

Job Purpose

* Drive customer delight in every walk-in and Overall responsibility for




activities at a store - spanning customer service, store-level sales and
revenue targets across all products (voice – post-paid/ prepaid, data etc.)
* Execute marketing promotions, display and store experience schemes
* Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales

* Achieve TNPS & EQ.
* Deliver revenue targets for the store
* Increase revenue per footfall by aiding customers’ purchase decisions
* Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets
etc.) at a store
* Ensure and monitor quality of acquisition through the store

RoI

* Achieve profitability (Return on investment) targets for the store
* Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

* Manage higher retention and achieve customer satisfaction for walk-in
customers

Store Management

* Ensure adherence to store processes in terms of documentati

📌 Manager - Retail Store Operations (Chennai)
🏢 Vodafoneidea
📍 Chennai