Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team

Trainer – Member Services Support (India)

Position Summary

The Trainer will be responsible for designing, delivering, and managing training programs for recent hires, advanced skill development, and remediation for Member Services Vendor Support agents. This role ensures agents are equipped with the knowledge, tools, and confidence to deliver exceptional customer experiences. The Trainer will collaborate closely with operations, quality, and management teams to continuously improve training content and methodologies. This position will be responsible, at onset, for becoming a SME in support of our customers,



including taking existing training and working production until full proficiency.

Key Responsibilities
- New Hire Training & Onboarding
- Leveraging existing content, your ability to reach subject matter expertise and other SMEs within the business to create the content requirements for impactful training.
- Deliver comprehensive current hire and advanced training programs covering product knowledge, systems, processes, and customer service skills ensuring a well-prepared agent.
- Design and Manage nesting, mentorship, skills verification (new hire and annual), and transition plans as well as tracking/communicating for new hires to ensure smooth integration into production.
- Advanced & Remediation Training
- Design and conduct advanced training sessions for experienced agents to enhance skills and address knowledge gaps (Skills Verification).
- In partnership with the management team, implement targeted reme

📌 Customer Support Trainer (India)
🏢 Bottomline的Customer Support Trainer職位申請
📍 India