Who We Are Looking For

8+ years of overall experience, with 6+ years in product management and meaningful ownership of consumer mobile app products or large digital platforms.
Experience in app ecosystems, growth, engagement, customer experience, platform products, fintech, banking, payments, wealth, health-tech, consumer internet, telecom or insurtech.
Strong mobile product sense: onboarding, navigation, homepage, notifications, deep links, feature discovery, app performance, funnel optimisation and app store quality.
Excellent UX judgement and customer empathy; ability to simplify high-anxiety, complex journeys and bring clarity, trust and transparency to the customer experience.
Solid analytical and research orientation; comfort with KPIs, funnels, cohorts, customer segmentation, adoption, retention, conversion, service metrics and business impact measurement.
Ability to translate research, market trends, customer feedback and behavioural data into clear product strategy, prioritised roadmaps and measurable experiments.
Good technical fluency across APIs,



app architecture trade-offs, analytics instrumentation, feature flags, experimentation, authentication, security and backend dependencies.
Practical understanding of how AI/ML and automation can be used in digital products, with sound judgement on customer trust, explainability, privacy, compliance and measurable business value.
People leadership experience - managing, mentoring or leading PMs/pods - with the ability to raise the overall product craft of the team.

What Will Make You Stand Out

You have scaled a consumer app or major app journey from good to great, with measurable impact on engagement, conversion, retention or service adoption.
You combine customer intuition with evidence - using research, analytics, experimentation and market understanding to make sharp product decisions.
You can connect customer experience, technology choices and business outcomes without becoming a delivery/project manager.

📌 ICICI Lombard (Mumbai)
🏢 ICICI Lombard
📍 Mumbai