This is a remote position.
Role: Customer Implementation & Go-Live Stabilization Specialist
Experience: 3-7 Years
Employment Type: Third-Party Payroll
Function: Global Customer Implementation & Service Operations
Location: India, supporting global customers across United States and APAC time zones
Reporting To: Senior Manager – Global Customer Implementation & Service Operations

About ZEISS VisioGen
ZEISS VisioGen is building the future of AI-powered healthcare by developing human-verified clinical communication solutions for ophthalmology practices. We combine cutting-edge Generative AI with clinical expertise to build scalable, production-ready applications that enhance patient engagement and improve healthcare delivery.

Role Summary

The Customer Implementation & Go-Live Stabilization Specialist is responsible for leading the end-to-end implementation lifecycle of customers, ensuring a seamless transition from contract signing to successful production deployment and operational stability. This role serves as the primary implementation coordinator,



collaborating with customers and internal cross-functional teams to deliver projects on time, within scope, and with a high level of customer satisfaction.
The specialist will oversee implementation planning, business requirement gathering, solution configuration, deployment readiness, user acceptance testing (UAT), customer training, go-live execution, post-launch stabilization, and the transition to Business-as-Usual (BAU) support. The role requires solid project coordination, stakeholder management, communication, and problem-solving skills while managing multiple customer implementations simultaneously.
Key Responsibilities
1. Sales to Implementation Handover
Receive completed customer handovers from Sales and Customer Success teams.
Review customer contracts, subscribed products, implementation scope, timelines, and commercial commitments.
Validate project scope and identify implementation risks, assumptions, de

📌 Customer Implementation (India)
🏢 ZEISS VisioGen
📍 India