Description
The Customer Order Management Supervisor is responsible for leading a team of Customer Order Management Representatives/Specialists for assigned customer accounts or regions, ensuring operational efficiency and exceptional customer service. This role oversees the end-to-end customer order lifecycle, ensuring timely and accurate order fulfillment while serving as a key escalation point for customer and internal stakeholder issues. The position drives process excellence, continuous improvement, and cross-functional collaboration to meet customer and business objectives.
Key Responsibilities
- Lead, direct, coach, and develop a team of Customer Order Management Representatives/Specialists to ensure effective resource utilization, achievement of service targets, and high team performance.
- Plan, prioritize, and schedule team activities and resources to maintain continuity of service and meet customer commitments.
- Oversee the complete order lifecycle, including order entry, modifications, scheduling, invoicing, shipping coordination, and documentation.




- Ensure customer order management teams consistently deliver exceptional customer support with professionalism, empathy, and responsiveness in all interactions.
- Act as the primary escalation point for complex customer and internal inquiries related to product availability, pricing, delivery schedules, and order status.
- Monitor order management activities to identify issues, bottlenecks, and risks; implement corrective actions to improve team performance and service quality.
- Collaborate with cross-functional teams including production, planning, sales, logistics, and supply chain to ensure seamless order execution and fulfillment.
- Investigate recurring customer issues, analyze root causes, and lead problem-resolution initiatives with internal stakeholders and external customers.
- Develop and maintain problem-solving guidelines, checklists, and standard operating procedures to support productive handl

📌 Customer Order Management Supervisor (Pune)
🏢 Cummins
📍 Pune