Position Description:

Responsibilities
Direct Responsibilities

. 5 + years of experience in Informatica development/production support.
. Ability to understand and architect ETL solutions for production support activities.
. Flexible working in shifts, with at least 1 week of night shift in a month.
. Provide L1L2 tier production support (oncall rotation) for ETL jobs in production.
. Able to understandwritetroubleshoot shell scripts and sql (Oracle) for regular maintenance jobs to improve performance and uptime of Informatica platform.

. Collaborate internally and external sources to maintain SLA and provide escalations.
. Maintenance of the Informatica ETL platform infrastructure (upgrades, patches, health monitoring). . Worked on Change Management Tools to track all the incidents and changes and to plan the production changes as per the change management policies.
. Troubleshooting ETL jobs and follow escalation procedures to resolve the issue.
. Collaborate and work with development team on L3 issues and follow the task to completion.
.



Provide on call support for Informatica ETL jobs (on rotation 24x7).
. Participate in change deployment releases
. Ensures adherence to bank and information systems policies and procedures, security measures and audit standards.
. Able to understand process quickly and apply in day-to-day activities.
. Team player and mentor junior support engineers.

Contributing Responsibilities

. Experience on Service now/Version Control/Autosys Monitoring tools with proven ability on improving operational efficiency measuring KPI and identifying RCA and providing long term solutions to improve operational standards.
. Participate in change deployment calls and releases
. Ability to handle day-to-day support activities and ETL Admin related activities
. Identify the manual task and create automation plan

Technical & Behavioural Competencies
. Expert level knowledge on Informatica, Oracle, SQL, Scheduler, UNIX/Linux scripting.
. Valuable te

📌 Sr. Support Analyst (Mumbai)
🏢 CGI
📍 Mumbai