Role: Enterprise Service Manager (Mission Critical Support Customers)

Why This Role is an Exciting Prospect:

* Impactful Work: You will be directly supporting well-established enterprise
customers, ensuring smooth operations of their SEEBURGER platforms with a
significant business impact when issues arise.
* Growth & Collaboration: Work closely with diverse teams internally, including
development, consulting, support, and sales, and engage in proactive customer
communication.
* Leadership & Trust: Become a trusted partner to our enterprise clients, and
be the go-to person when it comes to troubleshooting, consulting, and
incident management.

Scope of Responsibilities:

* Customer Relationship Building: Establish and maintain close relationships
with enterprise customers, earning their trust and ensuring their
satisfaction.
* Incident Management & SLA Oversight: Ensure all service level agreements
(SLAs) and key performance indicators (KPIs) are met, and proactively address
any incidents or escalations.
* Proactive Information Sharing:



Stay ahead of the curve by providing updates
on product features, security alerts, and issues, ensuring your customers are
always informed.
* Cross-Functional Collaboration: Work hand-in-hand with SEEBURGER teams
(support, development, consulting, and sales) to provide seamless customer
experiences.
* Consulting & Product Expertise: Identify opportunities for consulting
involvement, from new interfaces to infrastructure changes or cloud services
like AWS, and ensure customers are using SEEBURGER products efficiently.
* Root Cause Analysis: Take charge during major incidents as an incident
manager and coordinate root cause analysis and problem resolution.

A Day in the Life of an Enterprise Service Manager:

* Monitor & Analyse KPIs: Prepare and analyse reports to ensure performance
metrics are met.
* Incident Oversight: Track all customer incidents and identify problems during
regular customer calls.
* Documentation & Collaborati

📌 Enterprise Service Manager (India)
🏢 Seeburger
📍 India