Job Purpose
The purpose of the role is managing Licensing of Channel partners, FOS & Specified persons. Providing support for IRDA audit on corporate agents for the TPD by providing relevant data and ensure channel partners are compliant and ready for audit. To provide innovative solutions to channel partners and arrange for necessary exceptions from internal departments in order to ensure closure of complaint in the stipulated TAT as per guidelines
Job Context & Major Challenges
Job Context: The purpose of the role is managing Licensing of Channel partners, FOS & Specified persons. Providing support for IRDA audit on corporate agents for the TPD by providing relevant data and ensure channel partners are compliant and ready for audit. To provide creative solutions to channel partners and arrange for necessary exceptions from internal departments in order to ensure closure of complaint in the stipulated TAT as per guidelines
Job Challenges: TPD works with Banks, Corporate agents, Brokers and various other agency models including Direct marketing.
Within each of the channel partner types there are different models of business viz Tellecalling, Wealth, Direct sales, Venue models, NRI, health etc. To meet this dynamic the TPD sales structure is made dynamic and complex. Understanding the multiple business models and dynamic business conditions in sales and distributions. Anticipating differential expectations of the different channel partners (5 Banca & over 800 CAB partner) and the 1500 strong TPD sales teams to provide customised solutions within TAT is the key challenge
Frequent changing rules and IRDA guidelines, Realigning the processes and business models to adapt to these changes, and quickly changing sales behaviour and implementing solutions which are general but customised to meet the business requirements of each model across these dynamic and varied business models.
Interdependency on other teams for speedy resolution of queries & immediate nature of es