About This Job

Spectra Technovision (India) Pvt. Ltd.

Location: Mumbai, Maharashtra, India

Work Mode: In office

Industry: Appliances, Electrical, and Electronics Manufacturing,Computers and Electronics Manufacturing,Retail Appliances, Electrical, and Electronic Equipment

Job Description

Job Summary :

We are looking for a Technical Associate – Implementation with 2–5 years of experience in software implementation, customer support, and SQL troubleshooting. The role involves end-to-end software deployment, technical support, and ensuring seamless customer onboarding and satisfaction.

Industry – Office Equipment / Automation /3 IT Software & Software Services / Electronic / Security and Surveillance

Functional Area – Customer Success - Implementation

Role – Technical Associate - Implementation

Employment Type – Permanent Job, Full Time

Client Visit – Yes

Work location – Mumbai

Shift – Regular Day Shift

Key Responsibilities





Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.Train the users functionally and technically on our various software’s aspects.Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.Maintain excellent service standards, going ab

📌 Technical Associate (Mumbai)
🏢 Spectra Technovision India
📍 Mumbai