This Field Engineers role will be accountable for managing Quality and
Performance of RAN network by prompt monitoring, trouble shooting, optimization
& field activities of Network to deliver superior voice & data experience to
customers in their respective zones.
Key Result Areas/Accountabilities
* Daily tracking of Network and Customer experience KPIs for all technologies
like Accessibility, Retainability, Data Speeds, Voice Quality and target
oriented action plan for regular improvement and consistent experience.
* Drive worst cell analysis of all technologies and coordinate with partners,
SNOC and FO team to timely resolution
* Utilization monitoring of key nodes in respective zones and proactive action
to maintain the utilization with in thresholds
* Zonal Network complaints analysis. co-ordination with TSG lead and drive
field team for complaints visits and resolution
* Engagement with Zonal business/CS teams for Network complaints management and
drive network performance improvement and perception programs
* Prioritize network experience improvement programs basis customer centric
KPIs like TNPS, NPS, Network complaints etc.
* Regular drive tests and benchmarking of Network rollout/ performance with
competitors, and share insights to Zonal business team and Circle central
team
* Building strong relationships with cross verticals
Core Competencies, Knowledge, Experience
* In-depth technical knowledge in radio network parameters & optimization
(2G/3G/4G/VoLTE)
* Excellent domain knowledge and on- field optimization experience
* Very positive analytical skills to trouble shoot network quality KPI degradation/
customer complaints
* People management capability, very good cross functional co-ordination.
* Customer centric, Innovative , Ambitious and competitive, Calculated risk
taking & task oriented