Company Description

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather and analyse data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decision and succeed, lenders lend more responsibly, and organisations prevent identity fraud and crime. For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish – and we're not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We're investing in current technologies, experienced people and new ideas so we can help create a better tomorrow.

Job Description

Job Background
The Head of Infra Delivery manages all infrastructure services provided by the IT department. This position is responsible for adherence of Infrastructure Delivery & Operations to the service level commitments and for ensuring that the continually improves customer focus by fully understanding and responding to the specific needs of the business customers.




Job Purpose
A vital role in creating healthy long-term relationships with the internal & external customers. Acts as the bridge between the customers and operational delivery teams. Key responsibilities include governance across all areas of IT services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
Principal Responsibilities
Service Management/Delivery Responsibilities
- Responsible for the overall delivery of IT Infra services to the India region both internally and external client services.
- Represents Infra service aspects to the region ensuring service targets set and achieved.
- Ensure quality of practice meets contractual requirements, legal obligations and organizational policy and procedures.
- Maintains an understa

📌 Head of Infra Delivery (Mumbai)
🏢 Experian
📍 Mumbai