Position Description:

Responsibilities
Direct Responsibilities
Day to Day Operations

. Ensure the daily operational stability of EDM applications.
. Monitor and manage incidents, change requests, and corrective maintenance activities.
. Manage version upgrades and patching in coordination with Operations teams and technical experts.

RUN & Project Activities

. Collect and formalize business requirements.
. Write functional and technical specifications.
. Participate in testing, acceptance, and validation phases of deliverables.
. Contribute to application enhancement or deployment projects for the EDM platform.
. Coordinate stakeholders (business teams, experts, operations, DBAs, etc.).
. Prepare and present materials for governance and business committee meetings.
. Manage the annual access rights review in coordination with business teams.

Documentation & Training

. Produce functional and technical documentation, particularly for Operations teams.
. Train business users and provide Level 1 and Level 2 support.
.



Train Operations teams and maintain documentation (Word or Confluence).

Contributing Responsibilities
· Understand and analyse the needs coming from the Business or deriving from market changes, proposing suitable solutions, in line with the entity's strategic plan, and converting them into detailed requirements.
· Involve all relevant stakeholders in the process of definition and validation of any recent requirement, assessing all potential impacts.
· Ensure the implementation of the new features and changes in Production environment.
· Follow the go live process, compare the impacts towards expectations and propose adjustments when needed.
· Write the different User stories, associated with the documentation (requirements) to ensure the respect of the definition of ready
· Collaborate with stakeholders to understand their needs and gather detailed business requirements.
· Analyze data to identify trends, patterns, and insights that inform business dec

📌 Business Analysis (Chennai)
🏢 CGI
📍 Chennai