Description

• Ensure amounts collected from the customer are deposited in the branch within the specified timeline

• Ensure feedback from collection activity is properly updated in Collection System

• Adherence to Code of Conduct always

• Timely reporting of service issues to the supervisor

• Follow all related procedures/documentation wherever applicable

• Timely completion of all training requirements – annual refreshers, e-learnings, product refreshers etc.

• Closure of all customer escalations within applicable TAT

• Maintenance and timely update of the legal MIS

• Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.

• Timely implementation of legal tools

• Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes

• Ensure that all the accounts are managed in a manner so that:

• Defined timelines are met





• Appropriate approvals are in place

• Continuous feedback given to the local Credit team

• Maintain relations with the law enforcement agencies for effective recovery of dues

• Ensure documentation of Foreclosure files as per checklist

• Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.

• Maintain stock of property as per applicable processes

• Maintain periodic Asset verifications reports.

• Ensure timely update of records for accountholder's change of contact details

• Achieve targeted results through interface with internal as well as external stakeholders

• Conduct periodic Collection Agency Audit

• Exercise adequate control over Agency performance in terms of

• Recruitment & training of field collectors

• Managing agency and field collector productivity

📌 Officer - DSMG - Business Loans - Bucket 1 to 15 - Jaipur - Vaishali Nagar (2nd Floor) - J Grade
🏢 Tata Capital
📍 Jaipur