Project Role : Data Architect
Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration.
Must have skills : Google Cloud Platform Architecture
Positive to have skills : NA
Minimum 18 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for a seasoned Senior Manager – CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite. This role demands a visionary leader who can bridge the gap between business objectives and AI-driven customer experience innovations. As a senior leader, you will drive architectural decisions, guide cross-functional teams, and define the roadmap for scalable and intelligent virtual agent platforms.

Roles & Responsibilities:
- Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries.
- Define best practices, reusable frameworks,



and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities.
- Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI.
- Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms.
- Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions.
- Evaluate and integrate cutting-edge Gen AI models (LLMs, PaLM, Gemini) to enhance virtual agent performance and personalization.
- Enable and mentor architects, developers, and consultants on Google Cloud AI/ML tools and CCAI strategies.
- 10+ years of experience in enterprise solution architecture, with 4+ years in Google Cloud AI/ML and Conversational AI platforms.
- Deep expertise in Dialogflow CX, CCAI Insights, Agent Assist, Ge

📌 Data Architect (Chennai)
🏢 Accenture
📍 Chennai