Exotel is the emerging market’s leading full stack customer engagement platform
and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s
cloud-based product suite powers 50 million daily engagements across voice,
video and messaging channels. Exotel powers unified customer engagement to over
6000 companies in 60+ countries, including India, SE Asia, the Middle East, and
Africa. Today, some of the fastest-growing companies in the emerging markets
(Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo,
etc.) manage their customer engagement with Exotel’s suite of a communication
APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational
AI platform (acquisition) over the cloud. They’re a $100 million Series D funded
company with $60 million in ARR.
* Our application runs on Linux and tech stack is built on Java. We use
PostgreSQL as data stores.
* We emphasize a lot on learning recent tools and technologies.
* We strive to bring the best in class customers’ experience.
In this role you will?
* Need to have a thorough understanding of Ameyo Contact Center Product and its
features
* Respond to customer inquiries and technical problems through call, ticketing
and chat systems.
* Simulate Customer Issues to find solutions and fixes to Escalated customer
Issues /Enquiries
* Understanding the coverage/impact of an issue
* Take ownership of customer issues through to resolution - including
troubleshooting, internal communication and take them towards logical
conclusion along with the RCA
* Stay in the forefront of customer communications to address issues
* Have to have a thorough understanding of Ameyo Product, features and use
cases.
* Learn Ameyo "New product/feature" releases and master them quickly.
* "Be Curious" all the time to "keep exploring" newer and better ways to create
"Awesome customer experience"
What makes you fit?
MUST-HAVES
* A passionate problem solver (B.Tech./ BSc or equivalen
📌 Product Support Engineer (Mumbai)
🏢 Exotel Techcom
📍 Mumbai
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