Key Responsibilities:
1. Sales and Business Development: o Drive gold loan sales and achieve revenue targets for the cluster. o Develop and implement strategies to enhance customer acquisition and retention. o Identify and develop new business opportunities in the region from branches Indiagold having tie- ups.
2. Team Management: o Recruit, train, and mentor Sales Executive and Relationship Executives. o Monitor performance, provide guidance, and ensure productivity benchmarks are met. o Foster a high-performance culture and ensure team alignment with organizational goals.
3. Operational Excellence: o Ensure smooth operations at all branches within the cluster. o Maintain adherence to internal policies, compliance standards, and RBI guidelines. o Monitor and track each Transaction with Bank and RM.
4. Customer Service: o Enhance customer experience by ensuring prompt and quality service delivery. o Resolve customer escalations effectively and maintain brand reputation.
5. Reporting and Analysis:



o Prepare and present periodic business reports and performance analyses to senior management. o Monitor market trends, competitive landscape, and suggest strategies accordingly.

Requirements
• Bachelor’s degree in any discipline.
• 5+ years of experience in gold loans, banking, NBFCs, or financial services.
• Proven track record in sales, team management, and business growth.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proficient in data analysis and reporting tools.

Advantages
• Competitive salary and performance-based incentives.
• Opportunity to work with a fast-growing fintech company.
• Professional growth and learning opportunities.
• Collaborative and supportive work environment.

📌 Cluster Manager (Madurai)
🏢 Indiagold
📍 Madurai