Career Category Information Systems Job Description As a Program Analyst, you will play a critical role in supporting Salesforce applications, triaging technical/data issues, and performing data & impact analysis to ensure smooth business operations. This role acts as a bridge between business stakeholders, data teams, and technical teams, ensuring efficient issue resolution, data integrity, and informed decision-making. You will work in a highly team-oriented Agile environment, supporting production systems, analyzing data flows across integrated platforms, and driving continuous improvement initiatives. Key Responsibilities 1. Salesforce Support & Issue Management Provide L2/L3 production support for Salesforce applications and related integrated systems Perform issue triaging, prioritization, and resolution tracking for incidents and service requests Work closely with business and technical teams for quick resolution and stakeholder communication Conduct Root Cause Analysis (RCA) and recommend preventive actions Support activities such as user access, configuration updates,



and data corrections 2. Technical Data Flow Analysis (Triaging Focus) Analyze end-to-end data flows across Salesforce and upstream/downstream systems Identify issues in data pipelines, integrations, and batch processes Validate data consistency, integrity, and reconciliation between systems Collaborate with engineering teams to resolve API, integration, and transformation issues Support data migration, ingestion, and batch troubleshooting activities 3. Data Analysis & Reporting Perform data analysis using SQL/analytics tools to derive insights and identify anomalies Develop reports and dashboards to support business decisions Conduct data validation and quality assessment across systems Provide ad-hoc analysis for defects, incidents, and business queries 4. Impact Analysis Conduct functional and technical impact analysis for change requests, defects, and enhancements Assess impact across data,

📌 Sr Associate IS Prog Analyst (Hyderabad)
🏢 AMGEN
📍 Hyderabad