At Palo Alto Networks®, we’re united by a shared mission—to protect our digital
way of life. We thrive at the intersection of innovation and impact, solving
real-world problems with cutting-edge technology and bold thinking. Here,
everyone has a voice, and every idea counts. If you’re ready to do the most
meaningful work of your career alongside people who are just as passionate as
you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path
and shape the future of our industry. This is something our employees work at
each day and is defined by our values: Disruption, Collaboration, Execution,
Integrity, and Inclusion. We weave AI into the fabric of everything we do and
use it to augment the impact every individual can have. If you are passionate
about solving real-world problems and ideating beside the best and the
brightest, we invite you to join us
We believe collaboration thrives in person. That’s why most of our teams work
from the office full time, with flexibility when it’s needed.
This model
supports real-time problem-solving, stronger relationships, and the kind of
precision that drives outstanding outcomes.
Job Summary
Staff Customer SuRole Overview:
The Customer Success Engineer is a high-level advisory and technical enablement
role focused on ensuring customers achieve maximum value and operational
excellence from their investment in the Cortex platform (including XSOAR and
XSIAM). Serving as a trusted strategic partner, you will guide customers through
scaling, optimization, and feature adoption to enhance
their overall security posture. This role bridges the gap between technical
configuration and long-term security strategy through prescriptive, advisory-led
engagements.
High-Level Responsibilities:
● Strategic Planning & Alignment: Lead project kickoff sessions to identify
customer
objectives and develop prescriptive plans for ongoing technical working
sessions.
● Technica