JOB PURPOSE

As a Manager - Pre Sales at Mahindra Lifespace Developers Ltd., you will play a
pivotal role in driving the pre-sales function within our Residential division,
operating from our Mumbai Regional Office. The role demands strategic and
operational leadership to optimize the performance of the pre-sales team,
ensuring alignment with the company's ambitious revenue and customer
satisfaction objectives.

You will have the responsibility to lead and manage outsourced process partners,
primarily call centre teams, ensuring the achievement of business targets while
maintaining high quality engagement with potential customers. Your work will
involve rigorous manpower and capacity planning, adapting to the dynamic
requirements of product launches and ongoing sales activities. By continuously
analysing performance data, you will identify opportunities for process
improvement and innovation, ensuring that the pre-sales operations contribute
effectively to the overall sales pipeline.

Collaboration is at the core of this position, requiring you to liaise closely




with regional sales heads and various vertical leaders to align pre-sales
strategies with market demands and launch plans. You will foster a supportive,
adaptive workplace encouraging the team to embrace innovation and calculated
risk-taking, essential for driving positive change and business growth.
Additionally, your role will encompass the design and implementation of schemes
and initiatives that enhance pre-sales capabilities and customer service
quality.

PRINCIPAL ACCOUNTABILITIES

* Drive and deliver revenue targets for the Pre-sales vertical by implementing
effective sales support strategies and ensuring alignment with overall
business goals.
* Lead, manage, and motivate a team of outsourced process partners, including
call centre staff, to meet and exceed business objectives.
* Develop and execute manpower and capacity planning to meet the demands of
pre-sales activities during both product launch

📌 Manager - Pre Sales (Mumbai)
🏢 Mahindra and Mahindra
📍 Mumbai