At Palo Alto Networks®, we’re united by a shared mission—to protect our digital
way of life. We thrive at the intersection of innovation and impact, solving
real-world problems with cutting-edge technology and bold thinking. Here,
everyone has a voice, and every idea counts. If you’re ready to do the most
meaningful work of your career alongside people who are just as passionate as
you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path
and shape the future of our industry. This is something our employees work at
each day and is defined by our values: Disruption, Collaboration, Execution,
Integrity, and Inclusion. We weave AI into the fabric of everything we do and
use it to augment the impact every individual can have. If you are passionate
about solving real-world problems and ideating beside the best and the
brightest, we invite you to join us
We believe collaboration thrives in person. That’s why most of our teams work
from the office full time, with flexibility when it’s needed.
This model
supports real-time problem-solving, stronger relationships, and the kind of
precision that drives great outcomes.
Job Summary
JOB SUMMARY
YOU WILL WORK FIRSTHAND WITH OUR VALUED CUSTOMERS TO ADDRESS THEIR COMPLEX
POST-SALES CONCERNS WHERE ANALYSIS OF SITUATIONS OR DATA REQUIRES AN IN-DEPTH
EVALUATION OF MANY FACTORS. YOU’RE A CRITICAL THINKER IN UNDERSTANDING THE
METHODS, TECHNIQUES, AND EVALUATION CRITERIA FOR OBTAINING RESULTS. YOU’LL ENJOY
NETWORKING WITH KEY CONTACTS OUTSIDE YOUR OWN AREA OF EXPERTISE, WITH A SOLID
CAPABILITY OF DETAILING DIFFICULT TECHNICAL ISSUES TO BOTH NON-TECHNICAL AND
TECHNICAL PROFESSIONALS. YOU WILL REGULARLY PARTICIPATE IN TECHNICAL DISCUSSIONS
WITH MULTI-FUNCTIONAL TEAMS, CREATING AN ENVIRONMENT OF TRANSPARENCY THAT
ULTIMATELY LEADS TO BETTER PRODUCTS AND BETTER CYBERSECURITY.
KEY RESPONSIBILITIES
* PROVIDE TECHNICAL SUPPORT, CONFIGURATIONS, TROUBLESHOOTI