At TTEC Digital, we coach clients to ensure their employees feel valued, and
fully supported, because an amazing customer experience is an employee first
process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a QA/SDET Lead to join our team. This role is a full-time and
fully remote opportunity

The work:

We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next
generation of AI CX tools — automated QA, conversational analytics, knowledge
assist, and agentic automation — for the world’s biggest brands and the millions
of customers they serve. We move like an early-stage startup, backed by the
scale, distribution, and enterprise client base of a company that’s been
obsessed with customer experience since 1982.

This is the rare seat where getting in early actually matters at scale. TTEC is
a public company at an AI inflection point. Ship the right products into
thousands of live enterprise deployments and you don’t just move a metric — you
move the trajectory of the company and the value of the stock. The leverage is




real, and the work compounds.

Who we hire — the DNA:

* Self-starters and do-ers with grit — hackers in the best sense, with a
startup mentality and a show-me bias: working software over slides,
prototypes over proposals.
* Want to learn, love recent technology. This platform is built on the latest
technology, and that technology changes and advances monthly. You adapt to
change quickly — new tools, new models, new priorities — without drama.
* Master debuggers and problem solvers. You love solving complex problems,
you think outside the box, and you multitask across domains without losing
the thread.
* AI-native. You work with AI on all levels — you understand the technology
around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and
you use AI tools daily to exponentially increase your velocity.
* Distributed-systems literate. High-efficiency, event-driven, low-latency
systems are

📌 QA Lead (Hyderabad)
🏢 TTEC Digital
📍 Hyderabad