Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a team-oriented, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
Client Nurture / Relationship
Develop and maintain the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’ at NTT
What we are looking for
Key Roles and Responsibilities:
Client Nurture / Relationship
Develop and maintain the relationship with client representatives to Management level, being recognised as the client’s ‘trusted advisor’ at NTT
Ensure the client is able to interact successfully with NTT and to optimise the engagement (measurable through improving CSAT)




Act as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT
Adoption Charter
Ensure the client is aware of, and is successfully adopting Offer features and increasing their usage of services (as appropriate)
Proactively help the client to realise demonstrable value from the Offers and meet their original business (procurement) objectives
Expansion Charter
Drive up-sell of existing Offers/services and close the deals to achieve revenue targets
Identify cross-sell opportunities (to extend NTT’s footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunities
Renewal Charter
Demonstrate the value delivered by NTT throughout the lifetime of the contract and drive a successful and on-time renewal
Minimise churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of

📌 Client Success Manager (Mumbai)
🏢 NTT Global Data Centers
📍 Mumbai