CAREER CATEGORY

Logistics

JOB DESCRIPTION

The Soft Services Executive will be responsible for independently managing
day-to-day soft services operations across assigned Amgen facilities. The role
ensures high standards of housekeeping, pantry and cafeteria services,
reception, mailroom, pest control, landscaping, waste management, workplace
hygiene, and employee experience while maintaining compliance with EH&S;, GMP
(where applicable), and Amgen workplace standards.

This position requires solid operational leadership, vendor management
capabilities, stakeholder engagement, and a continuous improvement mindset to
deliver an exceptional workplace experience.

KEY RESPONSIBILITIES

WORKPLACE OPERATIONS

* Independently manage all soft services operations across assigned facilities.
* Ensure facilities consistently meet Amgen's workplace, safety, hygiene, and
quality standards.
* Conduct regular workplace inspections and implement corrective actions.
* Drive service excellence through proactive monitoring and continuous
improvement initiatives.

HOUSEKEEPING & HYGIENE





* Manage housekeeping operations, cleaning schedules, deep-cleaning programs,
and hygiene standards.
* Monitor cleanliness of office spaces, collaboration areas, meeting rooms,
cafeterias, restrooms, and common areas.
* Ensure compliance with EH&S; requirements and statutory hygiene standards.

FOOD & PANTRY OPERATIONS

* Oversee pantry, café, and food service operations delivered by service
partners.
* Monitor food quality, hygiene, inventory, employee feedback, and vendor
performance.
* Coordinate with catering partners during employee events and leadership
meetings.

VENDOR & CONTRACT MANAGEMENT

* Manage outsourced soft service vendors and ensure SLA and KPI compliance.
* Conduct periodic performance reviews and drive service improvements.
* Validate invoices, monitor budgets, and ensure contractual compliance.

EMPLOYEE EXPERIENCE

* Act as the primary point of contact for workplace-related soft

📌 Sr Associate Facilities (Hyderabad)
🏢 AMGEN
📍 Hyderabad