Dear Aspirant
We empower our people to stay resilient and relevant in a constantly changing world. Were looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like youd make a outstanding addition to our vibrant international team.
We are looking for: Service Engineer (Operations & Delivery - Support Engineer)
Youll make an impact by:
- Act as first line support for customers by handling technical queries and incidents via ticketing tools.
- Perform initial triage, analysis, and solving of product issues
- Resolve basic product, configuration, and usage issues using standard procedures and knowledge articles
- Accurately log, update, and track tickets in the support system
- Raise complex or unresolved issues to Level 2 / Level 3 support teams with complete details and diagnostics
- Follow defined SLAs, escalation procedures, and support workflows
- Communicate clearly with customers, providing timely updates and expected resolution timelines
- Support production monitoring, alerts, and basic incident handling when required
- Contribute to knowledge base articles, FAQs, and documentation
- Participate in shift rotations, on call support, or weekend coverage as per business needs.
Use your skills to move the world forward
- Bachelors degree in Computer Science, IT, Engineering, or related field (preferred)
- 35 years of experience in software design and development
- Basic understanding of software applications, web technologies, or enterprise products
- Operating systems (Windows/Linux basic level)
- Networking concepts (IP, DNS, HTTP basic)
- Databases (basic SQL queries)
- Experience using ticketing tools (ServiceNow, Jira, Zendesk, Freshdesk) is a plus
- Ability to read logs and follow runbooks or solving guides
- Strong verbal and written communication skills
- Customer centric mindset with patience and empathy
- Ability to follow processes
📌 Service Operations (Noida)
🏢 Siemens
📍 Noida