Roles and Responsibilities
- Manage day-to-day operations of Workforce Management (WFM) team, ensuring productive scheduling and forecasting processes.
- Oversee the creation and maintenance of employee schedules, including shift assignments, overtime requests, and time off management.
- Develop and implement effective workload management strategies to optimize staffing levels during peak periods.
- Collaborate with other departments to ensure seamless communication and coordination across the organization.
📌 Wfm Lead (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru
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