Employment Type
: Full Time

Location
: Remote

Experience
: Customer Support, Technical Support, Client Support, or Service Operations Roles

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence.

We are looking for a Customer Support Specialist to provide high-quality customer assistance, resolve platform-related issues, and ensure a seamless support experience across Scry AI’s solutions. This role is critical in maintaining customer satisfaction, operational continuity, and long-term client relationships.

Role Overview

As a Customer Support Specialist at Scry AI, you will be responsible for managing customer interactions, troubleshooting issues,



and ensuring timely resolution of support requests. You will work closely with product, engineering, and customer success teams to improve support workflows and enhance customer experience.

This role is ideal for someone who is customer-focused, detail-oriented, and comfortable handling technical and operational queries in a fast-paced setting.

Key Responsibilities

Customer Assistance & Issue Resolution
- Respond to customer queries through email, chat, calls, or support platforms
- Troubleshoot product, platform, or workflow-related issues
- Ensure timely and effective issue resolution

Support Ticket & Escalation Management
- Manage support tickets and track issue progress
- Escalate complex issues to relevant technical teams when required
- Maintain accurate documentation of support interactions and resolutions

Product Guidance & User Support
- Assist customers in understanding platform features and workf

📌 Customer Support Specialist (Gurugram)
🏢 Scry AI
📍 Gurugram