JOB DESCRIPTION

Own end-to-end client onboarding and enablement for multi-asset eTrading, partnering across product, technology, and operations to deliver seamless go-lives and drive digital tool adoption. Handle connectivity/entitlement setups and day-to-day troubleshooting with strong ownership, attention to detail, and a client-first mindset.

As a Digital Client Service Associate within our digital client services team, you will lead end-to-end onboarding and enablement for external clients across multi-asset eTrading workflows. You will onboard and support clients on Bloomberg, Tradeweb, MarketAxess, FXall, 360T, and other venues as required, coordinating connectivity setup, entitlements, testing, and go-live readiness with internal and external stakeholders. You will provide production oversight in a 24/5 environment, triaging issues raised by Front, Middle, and Back Office teams and clients, escalating appropriately, and promoting timely resolution. You will own active-incident communications, delivering explicit updates, ETAs,



and post-incident follow-up to ensure transparency and client confidence. You will execute key control reconciliations, manage exceptions, and uphold Quality Control standards while ensuring team KPIs/SLAs are consistently met. You will perform root-cause analysis for breaches or errors, implement corrective action plans, and produce MIS/KPI reporting with trend analysis and management-ready commentary. You will analyze large, complex datasets to diagnose problems, quantify impact, and track the outcomes of improvement initiatives. You will also promote automation and standardization across processes, strengthen stakeholder engagement, and provide team leadership through forums, escalation support, mentoring, hiring, training, and knowledge and coverage planning.

Job responsibilities
- Lead end-to-end client onboarding and enablement for external clients across multi-asset eTrading workflows.
- Onboard and support clients on Bloomberg,

📌 Data Management Associate (Mumbai)
🏢 JPMorganChase
📍 Mumbai