Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process transactions, update records, and maintain accurate documentation.
- Provide excellent customer service by being empathetic, patient, and professional.
- Meet performance targets for quality assurance metrics such as first call resolution rate.
Job Requirements :
- 0-3 years of experience in a BPO or call center setting.
- Strong communication skills in English (Hindi/Kannada language proficiency preferred).
- Ability to work on rotational shifts including evenings and weekends.
📌 Customer Support Executive (Bengaluru)
🏢 Decorpot
📍 Bengaluru
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