We are looking for a highly motivated, empathetic, and results-driven Outbound Customer Support Agent . In this role, you will be the voice of Paytm, proactively reaching out to customers to assist them with onboarding, clear queries regarding their postpaid limits, resolve repayment/billing disputes, and ensure a seamless financial experience.
Role & responsibilities
- Proactive Customer Engagement: Make outbound calls to existing and potential Paytm Postpaid users to guide them through account activation, limit enhancements, and feature adoption.
- Working on and resolving tickets.
- Dispute & Escalation Resolution: Address customer grievances regarding transaction failures, incorrect billing, or account blocks, ensuring end-to-end resolution.
- Feedback Collection: Gather customer feedback and insights during calls to help the product and engineering teams improve the Paytm Postpaid user journey.
- Data Logging & Compliance: Accurately log call dispositions, customer interactions,
and follow-up updates in the internal CRM while strictly adhering to data privacy and financial regulatory guidelines.
Key Skills & Qualifications:
Education: Graduate
Experience: 1 to 3 years of experience in an outbound calling, customer service, or tele-sales role
Language Proficiency: Fluent in English and Hindi.
Preferred candidate profile
- Excellent verbal communication and active listening skills.
- Positive with chatgpt and AI prompts
- Strong negotiation and problem-solving abilities, especially when handling difficult or irate customers.
- High emotional intelligence and patience required for financial/credit-related conversations.
Why Join Us:
1. A collaborative output driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager