Responsibilities:

We are looking for an Associate Manager to join our Pensions Center of Excellence (CoE) team. In this role, you will lead a team of 10–15 Benefit Determination Analysts, Repetitive Benefit Analysts, and Client Service Specialists, ensuring operational excellence and high-quality service delivery.

Experience Range - 10 - 15 Years

Work Mode - Hybrid

Shift Timings - 5.30 PM - 2.30 AM/6.30 PM - 3.30 AM

Key responsibilities include:
- Managing day-to-day operational activities and workflow across the operations floor.
- Driving service delivery excellence through effective workload management, prioritization, and process governance.
- Monitoring and managing SLAs, productivity, quality, and turnaround time metrics.
- Coordinating with internal and external stakeholders to ensure seamless execution of client deliverables.
- Providing leadership, coaching, and performance management to team members.
- Identifying process improvement opportunities and driving operational efficiencies.
- Ensuring adherence to compliance, quality standards,



and established business procedures.
- Managing escalations, mitigating risks, and ensuring timely resolution of issues.
- Delivering clear and effective communication to clients, stakeholders, and leadership teams.

Qualifications:
- 10 - 15 years of experience in US pension administration and operations.
- Solid domain expertise in Defined Benefit (DB) Pension Plans & Pension Risk Transfer (PRT).
- Extensive experience performing and reviewing complex manual benefit calculations, including:
- Death Benefits
- Disability Benefits
- Qualified Domestic Relations Orders (QDROs)
- Required Minimum Distributions (RMDs)
- Other complex pension events and calculations
- Experience supporting Pension Risk Transfer (PRT) initiatives.
- Minimum 5+ years of people leadership experience, including managing, coaching, and developing teams while driving operational performance, quality, and service delivery outcomes.
- Solid und

📌 Associate Manager (Pune)
🏢 Principal Global Services
📍 Pune