Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

POSITION DEFINITION:

Role & Responsibilities:

Customer Interaction:

o Be the first point of contact for customers, addressing enquiries via various contact channels such as phone, email,



and social media.

o Provide correct information about products, services, and policies.

Issue Resolution:

o Diagnose and troubleshoot customer issues and concerns, supplying effective and commercially sound solutions in a timely manner.

o Escalate complex problems to appropriate departments or supervisors when necessary.

o Always Resolving queries with a “Right First Time” approach

Customer Satisfaction:

o Ensure high levels of customer satisfaction by providing friendly, courteous, and skilled service with resolution, satisfaction, and ongoing customer loyalty your key focus always.

o Follow up on customer interactions to ensure their issues have been resolved satisfactorily.

o Identify and assess customers' needs, exploring opportunities to add value through sales of products.

o Processing tele sales orders accurately and efficiently, ensuring customers are informed about all rel

📌 Assistant Manager, Operations (Bengaluru)
🏢 Firstsource
📍 Bengaluru