Position Summary:

The Senior Manager IDP Platform and Support will own the end to end management, performance, and evolution of the Paradatec Intelligent Document Processing (IDP) platform. This role is accountable for application performance management, configuration, upgrades, patches, and operational stability, while driving continuous optimization of document processing capabilities across Correspondent Lending, Servicing, Originations, and MSR channels.

This role serves as the platform owner, ensuring scalability, and enabling increased business volumes through a high availability, high accuracy IDP platform.

Job Functions and Responsibilities:

Platform Application Management

o Own end to end production stability, availability, and performance our IDP platform across all environments.

o Define and monitor APM metrics including throughput, latency, accuracy, failure rates, and SLA adherence.

o Lead capacity planning, performance tuning, and proactive issue prevention to support continued volume growth.

Configuration, Upgrade Release Management





o Govern Paradatec configuration standards, workflows, and rule implementations across Lending and Servicing use cases.

o Plan and execute platform upgrades, patches, and releases with minimal business disruption.

o Own regression testing, change validation, and production readiness sign off.

Operational Excellence Support

o Define and institutionalize SOPs, SLAs, escalation paths, and operational runbooks for IDP.

o Lead L2/L3 support, root cause analysis, and implementation of permanent fixes for production issues.

o Ensure effective India business hours and weekend support coverage aligned with enterprise operations.

Vendor Stakeholder Management

o Act as the primary technology interface with Paradatec, managing delivery commitments, escalations, and roadmap alignment.

o Drive structured knowledge transfer and transition of ownership from vendor to internal teams.

o Partner with Business, Data Managem

📌 Sr. Manager IDP Platform (Ahmedabad)
🏢 PERSOL
📍 Ahmedabad