Job Summary:

We are seeking a detail-oriented and customer-focused Order Management Executive to manage the end-to-end order fulfilment process, ensuring accurate order processing, timely deliveries, and exceptional customer service. The successful candidate will coordinate with clients, vendors, warehouse teams, and logistics providers to ensure smooth order execution while maintaining high levels of accuracy, efficiency, and customer satisfaction.

Key Responsibilities

Order Processing & Administration
- Receive, review, and process customer orders through various channels, including email, phone, and online platforms.
- Verify order details, pricing, product configurations, and delivery requirements before processing.
- Ensure all orders are accurately entered into the system and processed within established timelines.
- Maintain and update order records, customer information, and transaction details.

Customer Service & Communication
- Serve as the primary point of contact for clients regarding order-related inquiries.
- Provide regular updates on order status,



delivery schedules, and shipment tracking information.
- Address customer concerns, resolve issues promptly, and ensure a positive customer experience.
- Build and maintain solid relationships with customers through professional communication and support.

Vendor & Logistics Coordination
- Liaise with vendors and suppliers to confirm order requirements and product availability.
- Coordinate order pickups, deliveries, and transportation logistics.
- Track shipments and proactively resolve any delivery delays or discrepancies.
- Ensure orders are delivered on time and in accordance with customer expectations.

Inventory & Supply Coordination
- Monitor inventory levels and stock availability.
- Coordinate with warehouse personnel to ensure sufficient stock is available to meet customer demand.
- Support inventory planning activities by identifying potential stock shortages or replenishment needs.
- Assist

📌 Order Management Executive (Noida)
🏢 TECH FIRST GULF NIGERIA
📍 Noida