Role Description
The Operations Manager (US Travel) is a part-time, on-site role based in Noida. This position is responsible for overseeing day-to-day operational activities related to travel coordination and support for US-based clients or teams, ensuring smooth execution of schedules, itineraries, and related logistics. The role includes monitoring workflows, aligning internal resources, and resolving operational issues in coordination with cross-functional stakeholders. The Operations Manager will track performance metrics, maintain accurate records and documentation, and implement process improvements to enhance efficiency and service quality. The role also involves communicating clearly with internal and external partners, managing timelines, and ensuring adherence to company policies and client requirements.
Key Responsibilities:
- Manage the complete US Travel Sales process
- Lead and mentor Travel Sales & Ticketing teams
- Oversee flight ticket issuance, exchanges, refunds & reissues
- Handle airline, consolidator, merchant, and vendor relationships
- Ensure smooth operations across flights, hotels, car rentals & cruises
- Drive revenue, productivity, quality, and customer satisfaction
- Monitor KPIs, resolve escalations, and improve operational efficiency
Preferred Skills:
- Experience in the US Travel industry
- Solid knowledge of GDS (Amadeus/Sabre/Galileo)
- Expertise in ticketing and fare rules
- Experience with merchant onboarding/payment gateways is a plus
- Excellent leadership and team management skills
Salary: upto 12 LPA
📌 Operati0n Man@ger (Noida)
🏢 Assistara
📍 Noida
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