About the Role:

As a Tele Sales Executive at EaseMyTrip.com, you will be responsible for connecting with potential customers over calls, understanding their travel needs, and converting inquiries into successful bookings. This role demands strong communication skills, a persuasive sales approach, and the ability to offer travel solutions in real-time. You will play a key role in driving revenue and enhancing customer satisfaction by promoting flight, hotel, holiday, and other travel services offered by EaseMyTrip.

Key Responsibilities

1. Inbound & Outbound Calling: Make outbound calls to potential customers and attend inbound inquiries to understand their travel requirements and convert them into bookings.
2. Travel Product Promotion: Promote flight tickets, hotel bookings, holiday packages, bus/train tickets, and other travel-related services offered by EaseMyTrip.
3. Lead Conversion: Follow up with leads, explain product offerings, and close sales by assisting customers in selecting the best available travel options.
4. Customer Interaction:



Maintain a qualified and courteous tone while communicating with customers, ensuring a positive brand experience.
5. Understanding Customer Needs: Assess customer preferences, travel budgets, and destinations to offer personalized travel recommendations.
6. Daily Reporting & CRM Updates: Maintain accurate records of customer interactions, follow-ups, bookings, and updates in CRM systems.
7. Target Achievement: Consistently meet or exceed assigned sales targets and KPIs on a daily, weekly, and monthly basis.
8. Cross-Selling & Upselling: Identify opportunities to upsell add-ons like travel insurance, seat selection, meals, etc., and cross-sell other travel services.
9. Issue Resolution: Handle customer queries, complaints, or post-sale concerns promptly and professionally to ensure satisfaction.
10. Collaboration with Internal Teams: Coordinate with customer service, operations, and backend support to ensure smooth bookin

📌 Tele Sales Executive (Gurugram)
🏢 EaseMyTrip
📍 Gurugram