HDFC Bank for the role of Credit Card Escalation Mail Support (BO Complaints Handling Process). Please find the detailed Job Description below for your reference: Grade: Manager Job Purpose
- To handle credit card complaints received as first time to MD/PNO/TTU/GH desk and complaints received at Grievance Desk, Senior Management, Nodal officer Desk, Legal cases, Police and IT.
- To handle Debit/Prepaid/Merchant acquiring and Payzapp complaints received at Senior Management/Top Management, Regulatory, Police and IT.
- Ensure daily closure of complaints as per the predefined target and meet the daily productivity on all working days.
- Close the complaints with responses within the specified TAT by the unit and updates to be sharedto concerned offices. Also, to ensure all monetary CAD approvals are raised within TAT
- Ensure interim/final responses are sent for all escalated complaints within 24 hours of assignment.




- Should ensure the cases handled at the vertical are responded adequately and there are no escalations flowing to next level (Panel Members or stake holders concurrence to be taken wherever necessary).
- To highlight gaps in handling at the previous channel and to take up for process corrections/rectification if any noticed deficient.
- Ensure all customer queries are addressed and end to end resolution/final stance given to the customer at the first instance thereby minimizing repeat interactions.
- To strictly adhere to the office discipline

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 BO Complaints Professional (Chennai)
🏢 Rekrut India
📍 Chennai