Roles and Responsibilities :
- Handle customer inquiries and resolve issues via phone calls in Malayalam language.
- Provide excellent customer service by responding promptly to customers' queries.
- Maintain accurate records of all interactions with customers using our CRM system.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
Job Requirements :
- 0-3 years of experience in BPO/Call Centre setting.
- Proficiency in Malayalam language (spoken).
- Excellent communication skills for effective telecalling.
- Ability to work on rotational shifts including evenings, weekends, and holidays.
📌 Tele Caller (Gurugram)
🏢 Eastman Auto & Power (EAPL)
📍 Gurugram
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