We are looking for a proactive and customer-focused CRM Executive to manage and enhance customer relationships. The candidate will be responsible for maintaining customer data, improving engagement, handling queries, and supporting sales through effective CRM strategies.
Key Responsibilities
- Manage and update customer database in CRM system
- Handle customer inquiries, complaints, and feedback professionally
- Build and maintain strong relationships with existing and new customers
- Coordinate with sales and marketing teams for campaigns and follow-ups
- Track customer interactions and maintain detailed records
- Analyze customer data to identify trends and improve retention
- Ensure timely follow-up on leads and convert them into sales
- Generate reports on customer activity, sales performance, and feedback
- Support promotional activities and customer engagement programs
Required Skills & Qualifications
- Bachelor’s degree in Business Administration, Marketing, or related field
- 1–3 years of experience in CRM / Customer Support / Sales Coordination (FMCG or Ayurveda preferred)
- Strong communication and interpersonal skills
- Good knowledge of CRM software (Zoho, Salesforce, or similar)
- Proficiency in MS Excel and basic reporting
- Problem-solving attitude with attention to detail
Key Competencies
- Customer-centric approach
- Strong follow-up and coordination skills
- Data management and analytical thinking
- Ability to handle multiple tasks efficiently
Salary & Benefits
- Market-competitive salary based on experience
- Growth opportunities in Ayurvedic & wellness industry
- Friendly and qualified work environment
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
📌 CRM Executive (Sitapura)
🏢 Sutatva Nature Care
📍 Sitapura
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