Role:

The Program Manager BBPS, will be responsible for managing the end-to-end lifecycle of the Bharat Bill Payment System (BBPS) business, encompassing partner onboarding, integration, governance, regulatory compliance, operational excellence, and business growth. The role requires close collaboration with NPCI, Agent Institutions, Billers, and internal stakeholders to drive adoption, ensure compliance with regulatory requirements, and enhance overall business performance.

Responsibilities :

1. Partner Onboarding & Integration Management
- Lead the end-to-end onboarding of Agent Institutions onto the BBPS platform, including issuance of commercial agreements/offer letters, sharing onboarding requirements, coordinating technical integrations, User Acceptance Testing (UAT), information security reviews, branding compliance, and production go-live.
- Manage onboarding of Billers and Operating Units by facilitating contractual documentation, integration prerequisites, testing, certification, and production deployment.
- Coordinate with internal technology, operations, risk,



compliance, and information security teams to ensure timely and seamless partner onboarding.
- Drive adherence to project timelines and proactively resolve onboarding and integration-related issues.

2. Partner Relationship Management & Operational Support
- Act as the primary point of contact for Agent Institutions and Billers for business, operational, and production-related matters.
- Ensure timely resolution of partner queries, production incidents, escalations, and service issues.
- Monitor transaction performance, operational health, and partner engagement metrics.
- Conduct periodic business reviews with partners to identify growth opportunities, improve performance, and strengthen strategic relationships.
- Evaluate partner productivity and recommend business optimization measures, including rationalization of underperforming partnerships where appropriate.

3. Regulatory Compliance, Gov

📌 Program Manager (Mumbai)
🏢 Yes Bank
📍 Mumbai