Company Description
Pepagora is a global B2B marketplace focused on empowering small and medium-sized businesses to grow and succeed worldwide. The platform connects enterprises across borders, enabling streamlined B2B transactions, innovative networking, and access to customized tools and resources. As a dynamic ecosystem, Pepagora offers tailored solutions that help SMBs navigate business complexities and uncover new opportunities in the digital age. Team members join a mission-driven environment that values collaboration, growth, and positive impact on the global business community.

Role Description
The Key Account Manager role at Pepagora is a full time, on-site position based in Chennai. This role is responsible for managing and nurturing relationships with key accounts, serving as the primary point of contact to ensure client satisfaction and long-term retention. Day-to-day tasks include understanding client business needs, developing account plans, coordinating with internal teams to deliver tailored solutions, and monitoring performance against agreed targets.



The Key Account Manager will identify upselling and cross-selling opportunities, prepare regular reports and forecasts, and use data-driven insights to optimize account strategies. The role also involves handling escalations, providing high-quality customer service, and contributing feedback to improve Pepagora’s products and services.

Qualifications
- Candidates should possess strong Account Management and Key Accounts skills, with experience handling strategic or high-value clients.
- Candidates should possess solid Analytical Skills and Business Planning capabilities to interpret data, prepare forecasts, and develop effective account strategies.
- Candidates should possess excellent Customer Service skills, with a focus on responsiveness, relationship building, and issue resolution.
- Relevant experience in B2B marketplaces, SaaS, or digital platforms is beneficial.
- Strong communication and nego

📌 Key Account Manager (Chennai)
🏢 Pepagora
📍 Chennai