Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet daily/weekly targets for call handling, sales conversion rates, and quality metrics.
Job Requirements :
- 0-3 years of experience in BPO/Call Centre setting or related field.
- Excellent communication skills in Kannada language (written & spoken).
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
📌 Tele Caller (Gurugram)
🏢 Eastman Auto & Power (EAPL)
📍 Gurugram
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