Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy perks, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start
Caring. Connecting. Growing together.
Primary Responsibilities
- Successful implementation and management of the training department
- Training fresher, existing and experienced colleagues for all scopes of work in backend business of RCM
- Delivering training programs to employees using a variety of methods, including classroom instruction, e-learning and on-the-job training
- Review training needs and performance monthly basis and perform focus group, conduct feedback and monitor progress of the batches till they become productive as 100%




- Bottom quartile management
- Plan and implement an effective training curriculum, content and automation
- Collaborate with management to identify training needs (TNI or TNA) for all employees
- Regularly connect with ops, quality and training to enhance the training and identify the area of improvement
- Maintaining up-to-date knowledge of best practices in training and development and making recommendations for changes to training programs as required
- Be able to raise or track new hire process credentials
- Be able to work on the accounts for the aligned process to have hands-on experience for better for experiential training
- Learn new or existing business as end to end and prepare or modifier the training curriculum
- Be able to align themselves with organization or team or client culture and mission, vision and value
- Be well equipped in handling in-person and virtual training
- Com

📌 Operational Trainer (Hyderabad)
🏢 Optum India
📍 Hyderabad