Position Overview:

At Health Prime, this role will lead the enterprise charter for Quality, Training, Process Excellence, Knowledge Management, Client Onboarding Governance, and Continuous Improvement.

The incumbent will establish enterprise standards, governance, and best practices by driving quality excellence, learning transformation, knowledge management, Lean Six Sigma, process engineering, risk management, and continuous improvement to build scalable, standardized, and high-performing delivery capabilities.

Essential Duties and Responsibilities:

1. Enterprise Quality & Process Excellence
- Define and drive the enterprise Quality & Process Excellence strategy across all RCM functions.
- Lead Lean Six Sigma initiatives focused on cost optimization, productivity improvement, defect reduction, process standardization, operational scalability, and business transformation.
- Establish enterprise Quality Engineering frameworks including RCA, CAPA, FMEA, Risk Assessment, Control Plans, SPC, and Audit Governance.
- Develop and monitor Critical-to-X (CTQ, CTC, CTP, CTB)



metrics aligned to client expectations, business objectives, and operational performance.
- Drive Voice of Customer (VOC), Voice of Business (VOB), calibration, governance, and continuous improvement initiatives.

2. Enterprise Training, Learning & Knowledge Excellence
- Design and own the enterprise learning architecture covering current hire onboarding at scale, functional capability building, cross-skilling, leadership development, certifications, and continuous learning.
- Develop structured learning pathways comprising Classroom Training, Digital Learning, OJT, Post-OJT Reviews, Certification, and Re-certification.
- Establish enterprise Knowledge Management through centralized knowledge repositories by Specialty, Payer, EPM/PM, Billing Platform, Client, and RCM Function with standardized SOPs, work instructions, best practices, version control, and periodic reviews.
- Build competency frameworks, T

📌 Sr. Director – Enterprise Quality, Training (Mumbai)
🏢 Health Prime
📍 Mumbai