Job Description

L1 Support Engineer

Location: Baner, Pune

Experience: 1 2 Years

Job Summary We are looking for an L1 Support Engineer to provide first-level technical support for desktops, laptops, Microsoft 365, Apple devices, and basic networking issues. The candidate should have positive troubleshooting skills and be able to resolve user issues efficiently.

Key Responsibilities
- Provide first-level support for hardware, software, and network-related issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Support Windows OS, Microsoft Office, and Microsoft 365 applications.
- Configure and troubleshoot Outlook, Teams, OneDrive, and email-related issues.
- Provide basic support for Apple macOS devices (MacBook, iMac).
- Create, update, and manage support tickets.




- Escalate unresolved issues to the L2 team.
- Maintain service reports and documentation.

Required Skills

Knowledge of Windows 10/11 and Microsoft Office. Basic understanding of Microsoft 365 Administration and Support. Basic knowledge of Apple macOS troubleshooting. Knowledge of networking concepts (TCP/IP, DNS, DHCP). Good communication and customer-handling skills. Strong troubleshooting and problem-solving abilities.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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