Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.
Be part of an inclusive, team-oriented culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Job Description
You will report to the Head of Client Journey Excellence (EMEA)
and act as the dedicated India-based partner supporting the design, evolution and embedding of a high-quality experience for our clients.
Working closely with Client Managers and key internal teams you will support the identification, prioritisation and execution of improvements, ensuring alignment with client needs, agreed objectives and regulatory expectations, including Consumer Duty.
You will play an important role in producing insight, MI and reporting, enabling informed decision making and supporting strong governance.
Role Responsibilities
*How you'll spend your time…*
Supporting client journey definition and evolution
- Support the development and ongoing maintenance of the end-to-end client journey framework, including journey maps for priority client types and identification of "moments that matter".
- Document current-state and target-state journeys, capturing handoffs, pain points and dependencies across