- Plan, organize, and oversee daily transportation and logistics operations to ensure smooth business execution.
- Manage fleet utilization, vehicle allocation, route planning, and dispatch activities to maximize operational efficiency.
- Ensure timely pickup and delivery of consignments while meeting customer service commitments and SLA requirements.
- Monitor vehicle movement using GPS and tracking systems, ensuring route compliance and operational visibility.
- Coordinate with customers, transporters, drivers, warehouses, and internal departments for seamless operations.
- Supervise dispatch, tracking, fleet, and operations teams to ensure effective workflow and timely issue resolution.
- Optimize transportation costs through effective route planning, load optimization, and resource utilization.
- Monitor key operational expenses, including fuel, tolls, maintenance, and trip costs, and implement cost-control measures.
- Develop and implement Standard Operating Procedures (SOPs) to improve operational efficiency and service quality.




- Ensure compliance with transport regulations, statutory requirements, safety standards, permits, insurance, and company policies.
- Manage vendor and transporter relationships, negotiate service agreements, and evaluate performance.
- Analyze operational KPIs such as on-time delivery, vehicle utilization, turnaround time, fleet productivity, and customer satisfaction.
- Prepare daily, weekly, and monthly MIS reports, operational dashboards, and performance reviews for management.
- Handle customer escalations, operational disruptions, vehicle breakdowns, accidents, and emergency situations effectively.
- Coordinate with the maintenance team to ensure vehicle availability, preventive maintenance, and minimal downtime.
- Collaborate with the Accounts team for freight billing, trip verification, transporter payments, and expense reconciliation.
- Recruit, train, mentor, and evaluate operations staff, drivers, and supervisors to build a

📌 Operations Manager (Lucknow)
🏢 Shankh Trading
📍 Lucknow